CQR Voice over Internet

CQR Systems Opportunities:*

Businesses are rapidly switching to Voice over Internet Protocols (VoIP) because there are compelling advantages.

Call charges can be significantly lower.

There are significant financial savings on running the network itself. One infrastructure carrying both data and voice, can be managed, maintained and upgraded much more efficiently than two separate networks for voice and data.

While each network has its own value, that value is maximised when the two systems are consolidated. Computer applications and communications technologies can be intelligently linked to streamline the working environment.

VoIP allows organisations to integrate their telephone, fax, e-mail and other applications to capitalise on the benefits of unified messaging. Such a system can eradicate unnecessary interruptions while ensuring individuals always receive information in the most convenient format wherever they are in the world.

Voip and UM encourage flexible working practices, whereby members of staff can work from home or in dispersed, 'virtual' teams. VoIP offers improved bandwidth capabilities and makes video-conferencing a viable and cost-effective option for discussions between dispersed team workers.

VoIP can contribute to an effective knowledge management strategy. The larger the organisation, the more information that must be shared, so an efficient communications system is particularly important.

An organisation can also use VoIP to enhance relationships with its customers. Customers can be incorporated into your communications system, and they appreciate the flexibility of interacting with an organisation that can handle feedback from a range of different sources, and are even more inclined to do business with those who can offer an integrated response.

To summarize: VoIP networks provide cheaper means of carrying voice but more importantly provide a much enhanced range of services. As an OECD paper of December 2001 put it: "The potential for IP-based voice as a cheaper alternative to traditional telephony is considered to be less important than the opportunity for the integration of voice in new IP-based applications that are considered drivers for broadband services".

Increasingly, residential consumers too are taking up the option of VoIP services. For them, such services offer:

• More choice of voice operators and tariff packages
• Cheaper services including possibility of 'free' calls
• New services such as conferencing
• Innovative services to be announced
• A compelling reason to subscribe to broadband

Does this sound like a service you need? If so, contact us.

CQR Systems

WWW.CQRSYSTEMS.NET

Phone: (07) 5515 7505, Mobile: 0415 616 767

Email: enquiries@cqrsystems.net

Gold Coast, Brisbane, Tweed Valley, Northern NSW, Sunshine Coast

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Last modified: 23/03/08.